Kabloom Agency | Cultivating event growth

Digital marketing campaign boosts registrations for WBC 2020 Virtual

case study

Case summary: taking WBC 2020 online

The World Biomaterials Congress was planned for May 2020. When the COVID-19 pandemic hit, it became WBC 2020 Virtual, held online in December 2020, and the digital marketing strategy already under way had to be reworked.

What we did

Kabloom moved quickly. We planned the digital strategy, audited and optimized the website, set up data capture and ran email marketing, social media management and digital advertising with remarketing to promote the virtual congress and its online community to biomaterials professionals.

The results

The campaign boosted registrations for WBC 2020 Virtual and promoted its online community.

Why it worked

Reworking an active campaign rather than starting over kept the audience the congress had already built.

FAQ

Can a digital campaign be reworked when a congress changes format?

Yes, and quickly. When the World Biomaterials Congress became WBC 2020 Virtual, Kabloom reworked the campaign already in motion and used it to boost registrations for the online event.

How can an association grow membership with digital marketing?

Start with the audience your conference already reaches. Kabloom builds personas from event and campaign data, then runs year-round campaigns that move those professionals from attending to joining. Because we track every conversion, you can see which channels bring in new members and where to spend next.

Written by the CEO of Kabloom, Richard Torriani. Updated on June 22nd, 2024.

The World Biomaterials Congress was meant to take place in May 2020. However, due to the COVID-19 pandemic, the decision was made to transform the physical congress into WBC 2020 Virtual which took place online in December 2020.

The digital marketing strategy that was already in motion had to be reworked for the virtual event, and the Kabloom team got to action quickly.

WBC 2020 Virtual Digital Marketing Campaign Success

Organizer
World Biomaterials Community

Target Audience
Professionals in the field of biomaterials science

Objective
Promote and drive registrations for WBC 2020 Virtual and associated online community

Services
•Digital strategy planning
•Website audit and optimization
•Data capture
•Emailer campaign
•Social media management
•Digital advertising and remarketing

To promote and drive registrations for the congress and its associated community, the team ran a four-month marketing campaign from September to December 2020.

These were the strategies deployed:

  • Targeting a relevant global audience across online platforms and channels
  • Boosting awareness through digital ads across search and social media platforms
  • Rolled out emailers promoting the congress to encourage website traffic and database growth

Through a well-formulated strategy, the campaign was directly responsible for over £60,000 in registration fees – double the cost to run the campaign.

See how we rank as a Top Digital Marketing Agency on DesignRush.

Last updated: November 9, 2026

About the author

Richard Torriani is co-founder and CEO of Kabloom, the digital marketing agency for associations and their conferences. He has worked in the association and congress industry since 1999 and leads Kabloom’s work on registrations, membership and non-dues revenue for associations in the US and Europe.

Kabloom Agency | Cultivating event growth